Free EOQ webinar - Using Quality Culture to Drive Business Success - Mark Eydman

Content of the webinar: In this webinar, Mark will consider a range of topics related to Quality Culture including;

• A consideration of the nature of Quality Culture and the power it has to drive business success.
• A short overview of the content of ISO 9000, 9001 and 9004 related to Quality Culture.
• A summary of ISO 10010:2022, Quality management – Guidance to understand, evaluate and improve organizational quality culture, with a focus on practical deployment and the associated value.
• A presentation of research findings from a Report commissioned by the Chartered Quality Institute to explore organisational maturity in regard to Quality Culture development and associated enablers and inhibitors.
• Reflections on key Case Studies including works directly undertaken by Mark in a professional capacity.

About the speaker Mark Eydman, BSc (Hons.) MBA CQP FCQI MIoD CMRS MIET:

With an engineering background and extensive operational experience in automation of the built environment, Mark has developed as a leading authority on the use of Quality, Employee Engagement and Customer Loyalty to drive deserved business success. To Mark, these aspects of organisational operation are not desirable but vague concepts, but are instead building blocks that can be measured, developed, and leveraged.

A growing interest in Quality Culture led to Mark serving as Convenor for the development of ISO 10010, Guidance to understand, evaluate and improve organizational quality culture, which was released in 2022 and is receiving increasing levels of attention as a driver for positive change.

Through Six Pillars Consulting, Mark now consults, teaches, and writes extensively in his areas of expertise and interest. In addition to his business commitments, Mark is a passionate long-distance runner and traveler, and delights in sharing stories of his role as a volunteer lumberjack working in the National Forest.